/ FAQ
FAQ
Answers to the most asked questions about the complex, reservations and services.
Is my reservation request a confirmed booking?
No. Any request sent on this site is a reservation request: we check availability and then contact you to confirm. No booking is confirmed online.
How do I confirm my reservation?
After you send your request, our team contacts you (by phone or WhatsApp) to check availability, confirm the dates and finalise your stay.
How much does a room cost?
Rates depend on the room category. Use the reservation request panel on the motel page or the Reservation page to tell us your dates, and our team will reply with rates and availability.
What is included in the stay?
Your stay includes complimentary breakfast, access to the pool and gym, room service, private parking, an airport and station shuttle on request, and Wi-Fi.
Can I smoke in the rooms?
No. All our rooms are non-smoking. Smoking is only tolerated outdoors.
What are the opening hours?
Our team is available from Saturday to Thursday, 08:30 to 16:30. Restaurant and activity hours are displayed on their respective pages.
What sports activities are available?
The complex offers a gym, cross training, spinning, swimming pool, pilates, football and tennis. Schedules are displayed on the Sports Complex pages and can change; members and guests access the facilities according to the displayed time slots.
Does the complex offer dining?
Yes. The Douce Flamme restaurant serves lunch, and the complex also has a terrace and private rooms. Hours are displayed on the Dining pages.
How do I book a private room or host an event?
To request a room, use the reservation request panel on the motel page or the Reservation page. To book a private room or host an event, use the request form on the Events page. In both cases, our team contacts you to confirm.
Where is the Gates Club located? How do I get there?
The Gates Club is in Constantine, at Route W101, Ain Zbira, between Ali Mendjli and Ain Smara. It offers free private parking, plus an airport and station shuttle on request.
How do I contact the club?
You can reach us through the Contact page of this site, by phone or by WhatsApp. We reply to any question or request.
What is the newsletter for?
The newsletter keeps you informed of the complex's news, openings and events, with a few mailings a year. You can subscribe from the footer.